COVID-19 Updates for Southbridge Care Homes

Outbreak Status Updates

Outbreak Status Updates2020-05-25T17:02:35-04:00

Shelburne Long Term Care Home outbreak status update (as of May 25, at 2:30pm)
**Lab-confirmed cases reported by Wellington-Dufferin-Guelph Public Health

Shelburne Residence outbreak is declared  “over” effective May 25, 2020.

Total number of patients with COVID-19 that have passed away21
Total number of patients with COVID-19 that are now resolved34
Total number of staff with COVID-19 that are now resolved9

View photos of our fight against the spread of COVID-19
View video updates from Wade Mills, the Mayor of Shelburne

Our COVID-19 Response

Support from Healthcare Partners

  • Shelburne Long Term Care Home has been working closely with Headwaters Health Care Centre, WDGPH and the Ontario government since the outbreak began.
  • Shelburne Long Term Care Home and Southbridge are also receiving guidance and support from the Ontario Health Central Region/Central West LHIN Home and Community Care and WDGPH on responding to the COVID-19 outbreak.


  • All staff and residents have undergone rapid testing for COVID-19.


  • All staff are actively screened following Public Health guidelines upon entrance and exit from the facility.
  • Staff who test positive for the virus are not permitted to return to work until they meet the requirements set out by public health officials.
  • Part-time staff have been transitioned to full-time hours.
  • Consistent with the government directive, our employees are not to work at other homes.

Infection Control and Care

  • Residents have been cohorted based on the results of COVID-19 testing.
  • Close monitoring of all residents for symptoms of the virus as per Public Health directives.
  • All residents are eating in their rooms.
  • Staff continue to provide all necessary care and support to our residents.
  • Daily contact with public health authorities and Ministry Advisors to carefully monitor the spread of COVID-19 and to ensure all necessary steps and protocols continue.


  • The rooms where the residents are living are thoroughly deep cleaned and sanitized including the use of equipment specifically designed to enhance infection control.
  • Increased cleaning of high-touch surfaces such as handrails.
  • Ongoing education conducted with staff to reinforce infection control procedures and all new directives.

Personal Protective Equipment Usage (PPE)

  • We are providing our staff with the necessary PPE to deliver care and services to our residents and to protect our team members.
  • We have ensured that an adequate supply of PPE is available in the near term, with the continued acceptance of donations from caring members of the community.

Connections to outside

  • Only essential visitors are permitted to the Home following screening and provision of PPE.
  • Maintaining connection and support for the residents to their friends and families through phone calls, emails, text messages or video messaging. For assistance to arrange one of these options, please contact Donna McLeod. We will endeavor to support your request in a timely manner however due to priorities related to resident care, we will schedule arrangements according to resident care priorities.


Families with questions, please contact a member of our care team:

Media and other public inquires, please contact:

For more information please visit Wellington-Dufferin-Guelph Public Health (WDGPH) or the Ministry of Health.

You asked – we answered

Our staff members are  happy to answer your questions. The best number to call is 519-925-3746.

Updates on the case data for Shelburne Long Term Care Home, and other long-term care homes in the province can be found on the Ministry of Health’s website here:

Information specific to long-term care in Wellington and Dufferin Counties, as well as the City of Guelph can be found on WDGPH’s website here:

Daily updates can now be found on Headwaters Health Care Centre’s website here:

According to Ministry of Health guidelines, people are declared resolved (recovered) from the COVID-19 virus 14 days after they first started showing symptoms and 72 hours without any symptoms. We will keep you apprised of your loved one’s health status, but please feel free to reach out to us at 519-925-3746 whenever you have questions. Rest assured, we will contact you if there are urgent care updates.

According to the Ministry of Health, within the context of COVID-19 specifically, a long-term care or retirement home is now deemed to be in outbreak if they have one or more positive cases for the virus among residents or staff.

Our care staff, with support from Headwaters Health Care Centre and the Wellington-Dufferin-Guelph Public Health, are working hard to protect the health and wellbeing of our residents, limit the spread of COVID-19 and save lives.

We are working very hard to protect the health and wellbeing of our residents, stop the spread of this virus and save lives. An important factor in eliminating spread is making sure residents remain in their current rooms until the outbreak is declared over. It is important that we ensure the residents who have recovered from COVID-19 and those who are COVID-19 positive are in separate areas of the Shelburne Long-Term Care Home. We understand this may cause you some concern, but rest assured that we are putting your loved ones health and safety first. We have been working closely with Headwaters Health Care Centre and the Wellington-Dufferin-Guelph Public Health to care for our residents and conduct a thorough deep clean of our home.

We adhere to strict privacy guidelines, which include only sharing resident information with the POA. This protects our residents, which is our top priority. We are happy to work with you to find a time that works in your schedule for regular updates about your loved one. Thank you for your understanding.

Long-Term Care News